Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kristina@shopbamandbloom.com. Please note that returns will need to be sent to the following address: 1042 Harmony Trl, Argyle, TX 76226
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kristina@shopbamandbloom.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kristina@shopbamandbloom.com.
Return & Refund Policy
At Bam & Bloom, we want you to love your Mahjong goodies! If you aren't completely satisfied with your purchase, we are here to help.
Our 30-Day Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
• Unworn, unused, and unwashed.
• In its original packaging with tags intact.
• You must have the receipt or proof of purchase (your order number).
How to Start a Return
To start a return, please contact us at kristina@shopbamandbloom.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned for hygiene and safety reasons. Please review the list below:
• Earrings/Jewelry: For hygiene reasons, pierced earrings cannot be returned unless they arrived defective.
• Opened Goods: Cocktail napkins or other packaged goods cannot be returned if the plastic seal/packaging has been opened.
• Sale Items: Unfortunately, we cannot accept returns on "Final Sale" items or Gift Cards.
Damages and Issues
Please inspect your order immediately upon reception! If your item is defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery so that we can make it right.
Refunds
Once we’ve received and inspected your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.